Terms of Sale

Summary

The Enfamil Shop is intended for use by individual consumers who wish to have Enfamil® or other Mead Johnson Nutrition products delivered directly to a home, work or alternate destination within the United States.

Enfamil reserves the right to audit customer order patterns at any time or limit the quantity per order. This site is intended for customer purchases only. If we determine that you are misusing this website, we reserve the right to take any and all corrective action, including withholding or removing any points accumulated from our rewards program and removal from our rewards program and consumer site.

For retail or institutional orders, please contact your sales representative or call Mead Johnson Customer Service (1-800-318-7269 for Retail Accounts; 1-800-457-3550 for Drug Wholesaler, Military, Hospital and Other Non-Retail Accounts).

All products ordered through the Enfamil Shop service will be shipped according to the terms and conditions set out below. These terms and conditions apply to all orders whether received by mail, phone, or internet. By submitting any order (including recurring orders), the customer will be deemed to have irrevocably accepted these terms and conditions, notwithstanding any additional or different terms, conditions or instructions.

Mead Johnson & Company reserves the right to cancel your order without notice.

*1 can of powder provides enough feedings on average for 3 days

Price

Prices and quotations submitted are subject to change without notice. Taxes will be charged as applicable based on the state to which the product will be shipped. Additional surcharges may be applied for expedited delivery.

Prices for subscriptions will be locked in at the time the subscription is set up regardless of price fluctuations. If subscriptions are updated by the consumer, future pricing will be reflected based on the price at the time of the update.

Promotions

The Enfamil Shop may offer promotional discounts at various times. Any promotional offers are only valid as expressly communicated in the promotional offer details and for the products listed. Offers cannot be combined with any other Enfamil Shop discount codes. You are not permitted to open multiple accounts per household to benefit from offers, as they are limited to one order per household per discount.

Product Exclusion Details

The Enfamil products listed below are not eligible for Enfamil Shop offers or promotions, including, but not limited to, Professional Discounts, Enfamil Shop online exclusive promotions, and Enfamil Shop offers that require a unique coupon or promotional code. 

Excluded products:

^{*Excluded unless otherwise stated.}

Enfamil Family Beginnings $5 checks require a $25 minimum purchase.

Terms

The Enfamil Shop accepts American Express, Discover, MasterCard and Visa for internet or phone orders. We also accept payment through PayPal and Afterpay. Charges, including any applicable taxes and shipping, will be applied to the credit card at the time the order is placed. Checks or Money Orders are accepted for mail-in orders only. If you’d like to place your order using this method, you need to contact the Enfamil Resource Center at 1-800-BABY123.

Subscription orders are handled by a third party partner, Ordergroove. Ordergroove's only function is to trigger an order within the Enfamil Shop and does not hold any personal information. We reserve the right to pause or change the parameters of our subscription order service without notice.

Shipping

Enfamil Shop orders are shipped using UPS Ground Service. All orders over $50* qualify for free Standard Ground shipping. *Offer valid after all discounts have been applied. Expedited (express) shipping with expected delivery in 1-3 business days is not available at this time. Overnight shipping is also not currently available.

Subscription orders will be shipped based on the shipping method selection made when the subscription was first set up.  Changes to shipping can be managed within the My Account section of Enfamil.com.

Orders over 250 lbs are subject to be shipped by less than truckload (LTL) carriers due to size of the order.

Due to size and packaging your order could arrive in multiple boxes or shipments.

Orders can be shipped to locations within the 50 United States of America.

We do not ship to P.O. Boxes.

Enfamil Rewards Program

The Enfamil Rewards Program is intended for individual customers.  Customers that are ordering in larger quantities for wholesale or resell purposes will not be eligible for rewards points. We reserve the right to withhold or remove any points if accumulated since this program is for individual customers. 

Rewards points will be awarded for subscription orders when the recurring order is processed. Subscription orders are worth the same amount of points as any other standard order.

Reward Point redemptions for products must be handled through a separate transaction.

Professional Discounts

The Professional Discounts offer is currently unavailable. We hope to bring this offer back as soon as possible.

For questions regarding your order, please contact the Enfamil Shop at 1-800-BABY123.

Returns

Request for credit for products purchased through the Enfamil Shop must be made by contacting the Enfamil Resource Center at 1-800-BABY123. Returns will only be accepted for full, unopened shipping cases within 30 days of the receipt of the product.   

Requests to return a product must be pre-authorized by calling 1-800-BABY123 before the product is returned to ensure credit is applied correctly. Any promotional offers that were valid at the time of an order may be deducted from the credit amount. The customer is responsible for shipping charges to return product to Enfamil.

All returns will come back by UPS and you may be charged $10 per package at our discretion.

Enfamil or Mead Johnson Nutrition products that were purchased from a retail store cannot be returned through the Enfamil Shop

All sales are final and nonrefundable for the following products (due to expiration date considerations:

• Nutramigen Liquid 2 fl oz bottles
• Pregestimil 20 Cal 2 fl oz bottles
• Pregestimil 24 Cal 2 fl oz bottles
• Enfamom Prenatal Probiotics (3 pack)
• Enfamom Prenatal Gummy Vitamin 
• Enfamil DHA-in-Sol
• Enfagrow NeuroPro Toddler Nutritional Drink, Vanilla
• Enfagrow NeuroPro Toddler Nutritional Drink, Natural Milk

Damaged or Missing

Contact the Enfamil Resource Center at 1-800-BABY123 within 48 hours of receipt to report damaged shipments, shipments lost in transit, never delivered, or never received. For damaged items, please be prepared to share the following items to expedite processing:

• A photo of the box the items were in with a picture of the shipping label
• A photo of the lot number of the product. Lot number can normally be found on the bottom of the product
• A clear photo(s) of the damage
• A photo of the product label of the damaged product

Back Orders

Products that are out of stock through the Enfamil Home Delivery service cannot be backordered.

Processing of Orders

Enfamil Shop orders are processed immediately. Changes cannot be made once the order is submitted and an order confirmation number is received.

Orders are shipped Monday - Friday except for the following company holidays:

• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• Juneteenth
• Day before Independence Day, Monday
• July 4th Holiday
• Labor Day
• Veterans Day
• Thanksgiving Day
• Thanksgiving Friday
• Christmas Day