Question 1

How can I track my order?

Accepted Answer

Roughly 24-48 hours after your order is submitted, you will receive an email with an order tracking number and link. Orders are not processed on weekends, so the email communication may take longer depending upon the day and time of order.You can also get details about your order by logging into your Enfamil account and checking your Active Orders on the My Orders page.If you still have questions, we’re here to help. Call us at 1-800-BABY123. We’re available Monday – Friday 8am-8pm EST/EDT and Saturday 9am to 5:30 pm EST/EDT.You can also send us an email anytime and we’ll get back to you as soon as possible.

Question 2

Order Cancellations

Accepted Answer

Once orders are placed they may not be able to be cancelled before shipping since we are working to meet our delivery times. If you do need to update/change/cancel an order, you may give us a call at 1-800-222-9123 during our business hours, and we will do our best to assist you with this process.Related: Terms of Sale

Question 3

Why am I not able to purchase products on subscription?

Accepted Answer

Unfortunately, at this time, the Enfamil Shop is not able to enroll any new subscribers into our program. We will keep you updated on when our subscription program will relaunch.

Question 4

How can I use my Enfamil Shop gift card?

Accepted Answer

Enfamil Shop gift cards do not expire, so you can redeem now for any product available on Enfamil.com or hold onto your card(s) until your preferred product is available. If you have any questions regarding gift cards, please email us here.

Question 5

Can I make purchases through the Enfamil Family Beginnings app or the Enfamil Wholesale program website?

Accepted Answer

Ordering has been suspended through our wholesale channel. Product availability on the App will mirror the select products available at Enfamil.com. We apologize for the inconvenience.

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